Melanie Barreto

LinkedIn.com/in/mlbarreto

RELEVANT SKILLS

• Clear communication skills, both oral and written
• Excellent typing skills - 85+ wpm
• Excellent problem solving skills and high level of attention to detail
• Strives to not only meet, but exceed expectations and beat deadlines
• Solution/Result-oriented and driven to constantly improve efficiency while maintaining quality
• Proficient in Microsoft Office (Word, Excel, Outlook), Google and Adobe products (Photoshop, Acrobat)
• Experience with HTML, CSS, PHP, JavaScript, and Wordpress
• Experience with ticketing/tracking systems (such as Zendesk, Kayako) and time recording software
• Experience creating documentation on software, department processes & training

EMPLOYMENT HISTORY

LinkedIn via Directly | 2016 – 2018

Community Expert

• Help LinkedIn members with a variety of technical/account support issues via web or mobile.

Self-Employed | 2016 – 2018

Fashion Consultant/Sales

• Manage all aspects of running a boutique-style clothing business
• Assist customers in choosing items based on their body type and personal style both online and in person
• Create and coordinate various programs and contests to boost customer interest
• Responsible for marketing, business building and customer relationship building
• Receive and process cash and credit card payments for in-person purchases
• Create invoices and collect payment for online purchases
• Ensure products are delivered to customers in a timely manner
• Place special merchandise orders for customers
• Manage business presence on multiple social media sites
• Inventory management

Curbside, Inc | 2015 – 2016

Operations Specialist - 11 months

• Helped refine and improve the design of the existing customer service workflow
• Continued to improve processes, workflow and training
• Worked closely with Curbside Associates in the field as well as development team to quickly resolve order discrepancies and anomalies
• Monitored and verified the accuracy and legitimacy of orders from customers utilizing the organization's internal order tracking system
• Used order tracking tools to monitor, as well as modify or cancel, orders as needed due to fraud or other issues
• Contributed to the development and maintenance of standards, policies and procedures regarding operations and retail training
• Partnered closely with Curbside HQ Operations, Customer Experience, and Retail Operations teams
• Conducted field research and analysis to enhance end to end Curbside customer experience and retailer integration; including but not limited to weather conditions and appropriate attire, safety conditions, catalog management, retailer store layout and configuration, Curbside software, retailer online ordering systems, customer service, and order management.
• Traveled to various regions and assisted Curbside and our partners with the roll out process for up to multiple months at a time.
• Trained and ramped up retail partner staff on Curbside software, workflow, troubleshooting, and any other related details.
• Acted as a Curbside Associate for emerging locations during the initial phases.
• Acted as a Curbside brand ambassador to customers in new markets as well as the retail partners.
• Acted as a liaison between Curbside HQ and our retail partners’ management teams.

Customer Experience Specialist - 5 months

• Helped refine and improve the design of our existing customer service workflow
• Replied to real-time customer inquiries by email and phone regarding general questions, order discrepancies or account issues, etc.
• Received incoming calls and made outbound calls to customers in time-critical situations (customer is onsite and having issue with order)
• Worked closely with Curbside Associates in the field as well as the development team to quickly resolve order discrepancies or anomalies
• Created and monitored internal cases for tracking wide range of issues that touch customer service flow, from process improvement, customer-reported issues and order problems
• Used order tracking tools to monitor, as well as modify or cancel, orders as needed
• Contacted customers to remind them when orders have not been picked up, and cancel orders when appropriate

Associate - 4 months

• Was responsible for fulfilling customer orders both physically from the retail store to the customer at the designated Curbside pickup area
• Partnered with the staff at retail locations to ensure proper and timely flow of order fulfillment
• On-site order management and verification through Curbside's proprietary order management applications
• Provided a "magical" pickup experience for customers
• New customer acquisition

Google Express (via Adecco) | 2014 – 2015

Store Operations

• Was responsible for efficiently managing the daily operations of Google Express in multiple stores as well as the coordination of parcel pickups in order to ensure accurate, on-time delivery to customers
• Consistently completed assignments ahead of cutoff times. Carefully prioritized tasks, organized workspace and worked with a sense of urgency to accurately perform duties
• Verified and updated store configurations, policies & procedures documentation and verified accuracy of in-store product information
• Cultivated and maintained key relationships with retail store managers/employees to integrate operations processes, utilized in-store inventory systems and resources to improve workflow, performed troubleshooting of issues, and reported feedback to the GX Operations Excellence team.
• Assisted in testing new processes and devices and provided key insights and quality feedback prior to project-wide launch
• Handled inventory management daily to ensure supplies were readily available
• Proven track record in reduction of rejections of store orders for low to high volume merchants that are both regional and nationwide for a higher fulfillment rate and develops creative ways to make processes more efficient and provide the utmost quality for customers
• Showed willingness to learn and took on ad-hoc assignments as needed

Instacart | 2014

Personal Shopper – Independent Contractor

• Used the Instacart App to receive and deliver fresh grocery orders placed online by customers the same day
• Communicated with customers to ensure accurate substitutions could be made, if any
• Worked quickly to shop and deliver orders within a 1-hour window
• Accurately found and drove to customer’s location

MME Consulting | 2013

Support & Installation Technician - Temporary

• Remote (phone/email) and on-site IT support for PCs, mobile devices to small business clients across the country
• Installed, configured and maintained/upgraded/updated various operating systems and software
• Used and supported remote software (LogMeIn & Rescue, RDP, VPNs, Teamviewer, GoToMeeting, etc.)
• On-site installation of electronics, hardware & software in orthodontic practices
• Server-related tasks including installing, configuring, maintaining/updating various OS’s and software
• Troubleshot/maintained Exchange, Active Directory, DNS servers
• Found new ways to support clients and improve their current technology
• General office support as needed; use, setup and support of Microsoft Office & Adobe Creative Suite
• Daily use of a ticket system to record progress on all activities and for time recording purposes
• Used Photoshop to update and improve wallpapers, banners, other graphics as requested by clients

United Way of Greater Mercer County | 2012 – 2013

Finance Assistant/Database Administrator/Technical Assistance

• Ensured all incoming pledges, donations and designations were properly recorded in the campaign database
• Assisted Marketing Department - provided necessary database reports for campaign mailings
• Ensured all staff project hours and time off databanks are properly updated and accounted for
• Maintained a customized Social Solutions database for a new growing project
• Assisted with technical issues including, but not limited to: hardware, software, VOIP, connections and servers
• Was working on a more effective, custom method of tracking staff project hours, PTO accrued
• Maintained data files for all organizations and individuals and any other duties as requested by the CFO

Studio One Networks | 2008 – 2009

Web Developer/Web Production Assistant

• Created and improved templates to integrate company's content into client websites
• Improved photos and logos using Photoshop on a daily basis
• Updated/maintained both company and client websites using a custom CMS
• Improved, updated and manipulated CMS to add/change new features
• Updated code to standards/best practices including HTML, CSS, JavaScript, PHP/MySQL, Perl and a proprietary coding language used to create the custom CMS.
• Created custom documentation on developmental procedures and use of company's custom CMS
• Trained other departments on technology such as Google Analytics
• Organized and reduced departmental project completion time for high-profile clients by installing and maintaining a company-wide work request system

Coastal Insulation Corp | 2008

IT Manager

• Executed daily server backups, monitoring, software/OS installation and maintenance
• Installed, configured, maintained, patched various Windows OS’s and software both locally and remotely
• Provided remote/desktop support for hardware/software/peripherals
• Performed all remote and local setup/maintenance/patching/repair of software/OS’s
• Improved inventory tracking/replenishment including: systems, hardware, peripherals, software, ink/toner
• Created/controlled Active Directory accounts, maintained Citrix Metaframe/VMware
• Reduced user error and educated end-users by sending daily tips on common procedures and wrote documentation in plain-language for end users on a variety of software programs

Popular Mortgage Servicing | 2005 – 2008

Client Services Representative

• Provided prompt issue resolution for customers with 1st/2nd mortgage portfolio loans
• Answered questions, concerns and collected customer payments
• Improved productivity by providing technical assistance to co-workers
• Created policy and procedure documentation for supervisors

Staff America/Store Services Group and Set & Service Staffing| 2004 – 2005

Contract Merchandiser

• Performed general merchandising work for Lowe's Home Improvement stores
• Maintained planogram integrity while performing merchandise resets and cut-ins
• Installed/changed lighting, electrical and large garage fixture displays
• Performed aisle/product resets according to plan-o-grams
• Insured proper display of store promotions, POP, signs and labels
• Assisted customers when store employees were not available

EHI | 2001 – 2002

Imaging Associate – Temporary

• Had regular interaction with hospitals, doctors and attorneys for a medical malpractice insurance company
• Used MS Office, imaging software/hardware to store records
• Invoiced orders and printed and mailed records to attorneys
• Wrote a technical instruction manual including images for a new system of backup cataloging

Download a copy here